SoloAI

AI Concierge & SMS Automation for Hotels

SoloAI is a smart messaging platform built for independent and boutique hotels. It automates personalized SMS communication before, during, and after the guest stay — saving time for staff, driving more upsell revenue, and delivering a smoother guest experience.It connects directly with the hotel's PMS to access real-time reservation data, personalize replies, and route requests to the right staff member instantly.

Key Features

• AI Concierge via SMS
Guests can text questions about the property anytime — check-in details, amenities, directions, or local tips — and get instant, accurate replies powered by AI trained on the hotel's own knowledge base• Automated Messaging
Sends pre-arrival greetings, in-stay check-ins, and post-stay review requests automatically using reservation data.• Service Request Routing
Routes service requests (like towel refills or check-out notices) directly to the right staff team in real time.• Upsell Offers
Delivers upgrade and late checkout offers via text based on availability. Accepted offers can trigger room changes or add charges automatically.• PMS Integration
Connects directly with the hotel PMS to pull live guest data (name, phone number, room, stay dates) — enabling personalized and context-aware communication.

Pilot Property

Tides Oceanview Inn & Cottages
Pismo Beach, CA
25-room independent hotel

Contact

Dylan Soloff
Founder, SoloAI
Phone: +1 (949) 244-8729
Email: [email protected]